Dear Susan:
There was excellent communication and a few conference calls in the planning process. We were asked specific questions about the purpose of our trip and the activities that interest us. As the trip was planned, each of our needs was met and we felt confident that our dream vacation would be achieved because of the attention to detail.
During our trip we received calls from the travel company in India used by this travel specialist. They were following up on the quality of the hotels, drivers, guides and communication was outstanding. We know they would have been able to help us if we needed to change or add anything to our itinerary.
The highlight was definitely interaction with local people. This was planned in advance and met or exceeded our expectations as we were able to have in depth discussions about art, history and local traditions and culture.